Policies & FAQ
Clear standards for a seamless stay
Everything is presented before checkout so you can book with confidence.
Policy highlights
- Check-in is 4:00 PM and check-out is 11:00 AM
- Quiet, residential setting with evening quiet hours
- Pets considered by request only
- Parking available on-site
- Cancellation terms displayed before checkout
- Rental agreement and house rules required before arrival
Check-in / Check-out
Standard check-in is 4:00 PM and check-out is 11:00 AM. Arrival instructions and property access details are sent before your stay.
Cancellation
Cancellation terms are shown in the booking flow before payment, so you can review timelines and refund windows in advance.
Pets
Pet requests are reviewed case by case. Message us before booking if you would like to request approval.
Noise & quiet hours
Redtail is in a quiet forest neighborhood. Please keep outdoor sound low in the evenings and respect neighboring homes.
Fire safety
Fireplace guidance and safety instructions are provided in the cabin guide and pre-arrival information.
Parking
Private on-site parking is available. Detailed directions and winter access notes are shared before arrival.